Refund and return Policy

At The Wine Shop (Gibraltar) LTD, we take great pride in the quality and craftsmanship of each and every item we stock. Customer satisfaction is our highest priority.

We carefully inspect your order prior to shipment/delivery. If you notice any damage when you receive your package, please notify us right away; send pictures of the broken items and we will arrange for a prompt replacement.  The Wine Shop (Gibraltar) LTD will pay return shipping costs for a product that arrives broken or damaged, or is defective in any way, or is not the product that was originally ordered.

If you are dissatisfied for any other reason, please email us at and we will be happy to help you.